Shipping policy
Shipping Policy for Topwing Aviation
Last updated: December 16, 2024
Thank you for shopping with Topwing Aviation. We strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand the process and timelines for receiving your products.
Order Processing Time
All orders are processed within 2-5 business days after your payment is confirmed. This includes the time it takes to fulfill the print-on-demand items we offer. Please note that production times may vary depending on the product and current order volume.
Shipping Method and Delivery Times
Once your order is produced, it will be shipped directly from our third-party provider. The shipping time depends on the delivery method and the destination:
- Standard Shipping: 5-10 business days (depending on location)
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Please be aware that these delivery times are estimates and may vary due to factors like high demand, customs processing, or local delivery conditions.
Shipping Rates
Shipping fees are calculated based on your delivery address, the shipping method you choose, and the size and weight of your order. You can view the exact shipping cost during checkout.
Shipping Locations
We currently offer shipping to the following locations:
- Domestic (within Saudi Arabia):
- International Shipping:
Please note that delivery times and costs may vary depending on the destination. If you are unsure whether we ship to your location, please contact us at contact@topwingaviation.com.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
If you have any questions or need assistance with tracking, feel free to contact our customer support team.
Customs and Import Duties
For international orders, you may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for more information about any potential import fees.
Delays and Issues
While we make every effort to ensure timely delivery, delays can occur due to factors beyond our control, such as weather conditions, customs processing, or logistical challenges. In such cases, we will do our best to keep you informed.
If your order is significantly delayed, please contact us at contact@topwingaviation.com so we can assist you further.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Topwing Aviation is not responsible for orders shipped to incorrect addresses provided by the customer. If an incorrect address is provided and the package is returned to us, we will contact you to confirm the correct address and may charge an additional fee to reship the order.
Return and Refund Policy
For information regarding returns and refunds, please refer to our Refund Policy [link to Refund Policy].
If you have any further questions regarding our shipping policy, please do not hesitate to contact us at contact@topwingaviation.com.